Refund policy
Our promise: if something arrives damaged, wrong, or never arrives at all, we make it right. You will never have to ship anything back to us to be looked after.
Three ways we can fix it — your choice
- Store credit worth 120% of what you paid. Issued instantly, no waiting on your bank. A $20 order becomes $24 to spend.
- A replacement sent out at no cost to you.
- A full refund to your original payment method, including any shipping paid.
Whichever you pick is fine by us. Just tell us which you would prefer.
The window
Contact us within 30 days of delivery at waiforiaa@gmail.com with your order number and, where relevant, a photo. If your order never arrived, contact us within 30 days of the latest estimated delivery date.
Damaged, faulty, or wrong item
Send us a photo and pick one of the three options above. No return shipping is required — please keep or responsibly dispose of the item. The photo simply helps us hold our production partners to standard.
Order never arrived
If tracking shows no delivery within 30 business days of dispatch, choose any of the three options above and we will action it straight away.
Change of mind
For non-intimate items, contact us within 30 days of delivery and we will issue store credit worth 120% of the item price — no need to send anything back. If you would rather have the money returned to your card, we can do that too; in that case the item must come back to us unworn, unwashed and tagged, at your own shipping cost.
Items we cannot accept back
For hygiene reasons we cannot accept change-of-mind returns on lingerie, bodysuits, briefs, swimwear, hosiery, stockings and tights. This is standard practice for intimate apparel and applies once the item has shipped. It does not affect anything above if the item is damaged, faulty, wrong, or never arrives — those are always covered, on every product we sell.
Cancelling an order
Orders can be cancelled for a full refund any time before dispatch. Message us as soon as you can. Once an order is with the carrier we can no longer stop it, but everything above still applies.
How store credit works
Credit is added to your Waiforia account and applies automatically at checkout. It never expires, it can be used across as many orders as you like, and it stacks with sales. It cannot be transferred or exchanged for cash.
Refund timing
Store credit is instant. Card refunds are issued to your original payment method and, depending on your bank, take 5–10 business days to appear.
Sale items and discount codes
Sale items and orders placed with a discount code are covered by this policy in full.
Questions
Email waiforiaa@gmail.com — we reply within 1–2 business days.