Refund policy

Something wrong with your order? Email us first. We reply within 1 to 2 business days and tell you exactly what we can do.

How to reach us

Email waiforiaa@gmail.com with your order number, and a photo if the item arrived damaged, faulty or wrong. Please start here rather than opening a dispute with your bank. It is faster, and we can usually settle it the same week.

The windows

Damaged, faulty or wrong item: 30 days from delivery.
Changed your mind: 14 days from delivery.
Order never arrived: 30 days from the last estimated delivery date.
Cancel an order: any time before it is dispatched.

You will not need to post anything back

We do not ask for items to be returned. Our pieces ship from our production partners overseas, and sending one back costs more than it is worth to everyone involved. Keep it, pass it on, or dispose of it responsibly.

What happens next

Once we have your email and, where it applies, a photo, we come back to you with a refund or a replacement. Which one depends on the item, what went wrong, and what is still in stock. We will tell you plainly and we will not leave you waiting.

Items we cannot take back for a change of mind

For hygiene reasons we cannot accept change-of-mind requests on lingerie, bodysuits, briefs, swimwear, hosiery, stockings and tights once they have shipped. This is standard for intimate apparel. It does not limit anything above: if one of those arrives damaged, faulty or wrong, or never arrives, it is covered in full like everything else we sell.

Refund timing

Refunds go back to your original payment method. Depending on your bank they take 5 to 10 business days to appear.

Sale items and discount codes

Covered by this policy in full.

TikTok Shop orders

Orders placed through TikTok Shop are covered by TikTok Shop's own return and refund policy, not by this page. Their window runs longer than ours. Please start those in the TikTok app. We are not able to handle TikTok Shop returns by email.

Your legal rights

Nothing on this page limits the rights you have under consumer law, and those can run longer than the windows above. Buyers in California have at least 60 days of implied warranty on new goods. If a fault appears after our window has closed, email us anyway and we will look at it.

EU and UK buyers

You have 14 days from the day you receive your order to cancel it, for any reason, and you do not need to give one. Email waiforiaa@gmail.com to tell us. We will refund everything you paid, including standard delivery, within 14 days, using the same payment method you used. We will not usually ask you to post the item back. Goods sealed for hygiene reasons are excluded once the seal has been broken. Separately, you have two years from delivery to raise a fault.